FAQ

What is Duriana?
Duriana is a new marketplace app, which allows users to discover a world of amazing products for sale – from their friends & neighbors, trendy blogshops or cool local shops they have yet to discover. In simple terms, our app merges functions of Instagram and eBay to provide Malaysians with a seamless on-the-go shopping experience on their phone. The app is available for download on iPhone, iPad and Android systems at http://www.duriana.com/.

How do I download Duriana?
For Apple and Android users, you can find us in the iTunes and Google Play store respectively. Alternatively, you may also go to http://www.duriana.com and key in your phone number and we will send an SMS to your phone with a download link.

Is it true that Duriana is only available on iOS and Android?
Unfortunately, yes. The app is not available on Blackberry or Windows Live 😦 However, we are available on web for all phone users.

Do I have to sign in with my Facebook or Twitter account in order to use Duriana?
You can browse through our inventory without signing in, but in order to list or buy items, you have to sign in through your Facebook or Twitter account.

Does Duriana take a cut from the transaction between buyer and seller?
No, we are free consumer-to-consumer platform for everyone.

Can I dispute my buy if I am not happy with my purchase?
Since we do not sit on top of the transaction, we are not able to refund or exchange products for you. Communication is key, so make sure you make use of our built-in chat application to avoid any disappointment. That’s what its there for πŸ™‚

Is this app only for secondhand stuff? Can I sell new stuff too?
Yes, you may. At Duriana, we welcome all kinds of items.

Am I allowed to list properties or cars?
No, property and car listings are strictly prohibited.

If you have any questions or suggestions, feel free to drop us an email at hello@duriana.com.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s